Booking and cancellation terms

These terms apply between you and Emretransfer for transfers booked on Emretransfer. Please read them before completing your booking.

1. Who provides the service

Company name

Emretransfer

Email

[email protected]

Phone

+90 540 007 22 00

This website runs on TransferRunner software. TransferRunner is not a party to your booking; Emretransfer is responsible for the transfer service and these terms.

2. Booking and price

• Your booking is confirmed when you see the confirmation screen and we send your confirmation email (voucher).
• The price shown is per vehicle and fixed: it does not change because of traffic or flight delays. Any extras you choose are added to the total.
• Prices are shown in the currency you choose. For card payments, your bank may charge its own exchange or transaction fees.
• Please enter your details (date, time, flight number, address, phone) correctly. We cannot be responsible for delays or extra costs caused by incorrect information.

3. Payment

• Pay in the vehicle: you pay the full amount to the driver on the day of travel.

4. Changing your booking

You can change the date and time yourself, using the link on your voucher page, up to 24 hours before pick-up. If the new date has a different price, the difference is added or refunded.

For changes to the address, number of passengers or vehicle, please contact us ([email protected] or +90 540 007 22 00). These changes may affect the price.

5. Cancellation and refunds

• You can cancel using the link on your voucher page or by contacting us.
• Cancellations made up to 24 hours before pick-up are free of charge and fully refunded.
• Cancellations after that are charged a cancellation fee of 50% of the total; the rest is refunded.
• No-show: if you are not at the agreed pick-up point and we cannot reach you by phone, the driver will leave after the waiting time and no refund is given.
• Refunds are made to the original payment method within 14 days at the latest. Your bank may take a few more days to show it.
• If we have to cancel your booking (for example because of severe weather or road conditions), we refund the full amount or agree an alternative with you.

6. Meeting and waiting time

• At the airport, your driver meets you in the arrivals hall with a sign showing your name.
• If you give us your flight number, we track your flight. If it is delayed, we adjust the pick-up time to the actual landing time at no extra cost. We wait free of charge for 30 minutes after landing.
• For pick-ups from a hotel or address, the driver is ready at the agreed time. If you are running late, please let the driver or us know straight away.
• Waiting beyond the free waiting time and extra stops requested during the trip may be charged.

7. Luggage, child seats and extras

• One large suitcase and one piece of hand luggage per passenger are included. If you have more or oversized items (bicycle, golf bag, skis, pushchair), please mention them in your booking notes; a larger vehicle and a different price may be needed.
• Children travel in a child seat suitable for their age and size. Please enter the number and age of children in your booking. Child seats are available as an extra at the price below.

Prices are converted to the currency you choose when booking.

8. During the trip

• Please keep your phone switched on and reachable on the day of travel.
• Seat belts must be worn and smoking is not allowed in the vehicle.
• The driver may refuse to carry passengers who endanger safety or damage the vehicle. We may charge for any damage caused.
• If you leave something in the vehicle, contact us right away and we will help you get it back.

9. Liability

We take due care to carry out your transfer safely and on time, and our vehicles and passengers are covered by the insurance required by law. We are not liable for delays caused by events beyond our control (such as natural disasters, severe weather, road closures or official restrictions). To the extent permitted by law, our liability for indirect losses such as missed flights or connections is limited to the price of the transfer. Liability that cannot be limited by law is not affected.

10. Right of withdrawal

Under Article 15 of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to passenger transport services to be provided on a specific date. Cancellations and refunds follow the rules on this page.

11. Complaints and disputes

If something goes wrong, please contact us first ([email protected] or +90 540 007 22 00) and we will try to resolve it quickly. These terms are governed by Turkish law. As a consumer, you can apply to the consumer arbitration committees in Turkey within their monetary limits, or to the consumer courts above those limits. The mandatory consumer protection rules of the country where you live are not affected.

You can read how we handle your personal data in our privacy policy.